|In the 1920s this was considered sexy and risqué. I think I was born in the wrong era.|
The moment after you just finished trying on a bathing suit at J Crew & right before walking out of the dressing room feeling defeated you overhear a woman request something in a “extra extra small.”
It wasn’t even noon when I walked into Athleta. I wandered around, picking up things along the way. I thumbed through the racks searching for my size among the many many XXS.
The woman running the fitting room, was attending to someone else so I put myself in a room. I spent the next twenty or so minutes trying on suit after suit. Not once did the woman in charge of the fitting room come over to see if I needed help. I wouldn’t have been bothered by it, had I not heard how overly attentive she was with the other customer in the fitting room.
After finding a suit that I liked, I asked the woman if she could bring me another size. She brought it over a few minutes later but never bothered to check back. I could still hear her helping the other customer and then I heard them exchange goodbyes. At this point, I was the only person in the fitting room and still the woman didn’t see if I needed assistance.
When I was done, I left the items I didn’t want in the fitting room (I typically don’t do that but I was frustrated) and walked out with two swim bottoms and one top. I wanted to buy another and was going to search for my size. I glanced over at the woman in the fitting room who was hanging up clothes and she looked at me without saying a single word.
With my items still in my hand, I circled the sales floor once again. Still no one offered any assistance or even a greeting. There were maybe 4 to 5 customers in the entire store – all looking like they stepped off the pages of the Athleta catalog. Those women were being helped. But me? Dressed in baggy boot cut jeans and converse. I was invisible.
Was I being ignored because I was Latina? Because I did not fit the image of their customer demographic? Or because they could tell I didn’t live in the neighborhood? Maybe a little of all three.
Finally I walked out, tossing the items I would have purchased on a table. Because why should I help that store make its goal or UPT for the day. I already knew my size and I knew what I wanted – I could easily order it online if I wanted.
I worked retail for many years. I was even a Gap manager. I don’t expect a greeting within 5 minutes but in some stores, I do expect some level of customer service – even a weak attempt will suffice. Shopping for a bathing suit can be frustrating, it would have been nice to have been offered some help. And walking into the fitting room to try on swim suits is tough, I have enough of my own body issues to get over, I don’t need to feel judged by the people who work there too.
Last summer, I went without a new bathing suit. We didn’t go to the beach and the few times we went to the pool – I didn’t get in. (Yes, I was that mom sitting on the sidelines, fully dressed.) When we went to Sesame Place I let Joseph do the water rides with Norrin while I watched from the beach chair. And I felt bad because Norrin wanted to swim and play in the water with me and his dad. This year, we’re heading to Disney World. We’ll return to Sesame Place and probably hit a few other water parks. I don’t want my insecurities to keep me from spending time with my son.
I need a swim suit (or two) that I could feel good in – one that is made of quality material that won’t pill after a few wears. One that allows me the coverage and comfort I need to run around after an 8 year old kid. And so the search for that suit continues…